Friday, June 16, 2006

After Apple, Its the turn of E.ON

Close on the heels of announcement by Apple to shutdown its newly established Bangalore centre, E.ON owned Powergen corporation is to shut down call center operations in India.

Different reasons, same outcome - "Quit India". (Wonder what Mahatma Gandhi would have said to these BPOs?)

I partly agree with their decision that its difficult to answers queries related to energy supplies by call centers located in different countries. Though, I feel that the actual reason is probably customer backlash against outsourcing.

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